Harlow & Pike · Intake

How fast do we get back to people?

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Are the ads working?

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Getting better or worse?

New leads per week, and the share we talked to within Dana's target (live, or within 1 office hour)

Speed decides who signs

Share of new leads who signed, by how fast we first spoke to them (tracked sources)

What's going wrong, how big it is, and what to fix

Sized from Aug 6 – Sep 30. Lost fees = unreached or slow leads × half the gap to the 1-hour callback sign rate × average signed fee (we halve it because faster callbacks don't explain all of the gap). Estimates, not guarantees.

Every source, from first contact to signed fee

Leads = new prospective clients (existing clients, sales calls and robocalls are taken out). Fees = Docketmonster estimated fee on matters signed by those leads. Spend comes from the ad_spend table; it's blank until the invoices are loaded.

Signed fees by source

By practice area

Office hours vs nights & weekends

Where every lead ended up

The phones: who gets rung, who answers, who calls back

From Jigglewire's call legs. This is about how the phones are set up, not a scorecard. Jigglewire rings Marcus first on every call, and Rosa is set to not get queue calls.

Call these people today

New leads from the last 21 days we have never spoken to, never-tried first. Click a row to see their whole history.

Look someone up

Type a phone number (any format) or a name. You'll see every call, voicemail, form, message, lead and matter, from every system.

Data freshness and sync status

How to read these numbers

Person = one phone number, joined across Ringsnitch, Jigglewire, TalkEgg, Mostlyanswered, Blankety, Lawllama and Docketmonster. Lead = a new prospective client (Dana's definition). Existing clients, sales calls, robocalls and out-of-scope questions are excluded, using Ringsnitch's AI call labels (spot-checked), answering-service notes and prior Docketmonster matters.

Talked = a real conversation: answered live, or a callback that connected. A voicemail or a missed attempt doesn't count. Target = talked live, or within 60 office minutes (after-hours contacts start the clock at 8am the next business day).

Signed = a Docketmonster matter opened for the same phone number after first contact. Fees = Docketmonster's estimated fee, not cash collected.

Lawllama is joined in when its API quota allows. Without it, "lost" reasons are missing, and phone leads typed in by hand only show up through the phone systems.

Data syncs from each system every 30 minutes. Built for Harlow & Pike by Taylor Sato.